Customer Support Agent - German Market
- Greentube Malta Ltd.
- Birkirkara BKR
- Presence / Mobile
- Junior, Career start
- Customer service, hotline
- Fulltime
Your tasks
- Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries.
- Assist players through email, live chat and inbound phone calls.
- Provide our customers with the best level of service.
- Provide technical support with common problems such as cookies, browsers and updates.
- Report customer issues to the team leader and relevant internal departments where applicable.
- Acquire a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino.
- Provide explanations to customers about our product/site/policies.
- Keep up to date with new information/procedures.
- Support and guide customers with all requests and escalate and follow up where necessary.
- Ensure quality assurance, KPI’s and SLA’s are met.
- Respond to player comments on our social media channels.
- Work with a dynamic team, for a support office open 365 days per year, including weekends and public holidays - Work is scheduled on a shift basis.
Your profile
- C1 level or higher in both written and spoken German and English is mandatory.
- Previous experience in a customer service or support role.
- Ability to communicate clearly, empathetically, and professionally with customers across various channels (e.g., chat, email, phone).
- Very good PC skills are essential, including fast and accurate typing.
- Confident navigating and using a range of digital tools, such as CRM platforms, ticketing systems, and internal communication tools.
- Willingness and ability to work in a shift-based environment, including weekends and public holidays.
Our offer
- Comprehensive Private Health Insurance - Enjoy full health coverage, including dental care and regular eye check-ups, to keep you in top shape.
- €300 Wellness & Home Office Allowance - Invest in your well-being or create the perfect work-from-home setup.
- €1,500 Annual Personal Development Budget - Advance your career with courses, certifications, and training of your choice.
- Hybrid Work Model - Maintain a healthy work-life balance with 2-3 days per week at the office and the flexibility to work from home the rest of the week.
- Work from Anywhere in Europe - After passing probation, enjoy the freedom to work remotely for up to three months per year from anywhere in Europe.
- Exciting Company Events & Team Building - Twice a year, we host major company events, plus regular team-building activities to keep things fun and engaging.
- Weekly Office Lunch - Enjoy a complimentary lunch once a week at the office, sourced from Malta’s best eateries.
- Unlimited Fresh Fruit & Drinks - Stay refreshed with a selection of healthy snacks, beverages, coffee, tea, and a fully stocked kitchen—including a cereal bar!
- Mental Health Support - Your well-being matters. Receive vouchers for one of Malta's top mental health clinics to support your mental health.
- Specialized e-Learning Platform - Gain exclusive access to iGaming-specific courses and training materials to enhance your expertise.
- On-Site Parking - Enjoy the convenience of dedicated on-site parking at our office. No stress, no searching, just drive in and get started with your day.
About Greentube Malta
Birkirkara, Malta
www.greentube.com
- Pippa Attard
- Senior Talent Acquisition Specialist
