Customer Support Agent - German Market

Greentube Malta Ltd.
Greentube Malta Ltd.

Presence / Mobile
Fulltime

Here at Greentube Malta we are always on the lookout for the best talent out there and we're now on the hunt for a Customer Service Agent to join the team! If you're a people person and understand the importance of providing excellent customer service - this might be just the perfect role for you.

Sounds interesting? We want to hear from you!

Your tasks

Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries
Assisting players through email, live chat and inbound phone calls
Providing our customers with the best level of service
Provide technical support with common problems such as cookies, browsers and updates
Report customer issues to the team leader and relevant internal departments where applicable
Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino
Provide explanations to customers about our product/site/policies
Keep up to date with new information/procedures
Supporting and guiding customers with all requests and escalating and following up where necessary
Ensure quality assurance, KPI’s and SLA’s are met
Responding to player comments on our social media channels
Working with a dynamic team, for a support office open 365 days per year
Support primarily on weekends and public holidays
Work is scheduled on shift basis (3 shifts, 08:30-17:00, 11:00-19:30, 12:30-21:00)

Your profile

Experience with customer support is an advantage
Very good PC-skills (typing and usage of different tools)
German writing skills: C1 or higher is mandatory
English writing skills: B2 or higher is mandatory

Our offer

Private Health Insurance, including dental & eye check ups
300 EUR Wellness/Working from Home Allowance
Allocated Personal Development budget per year (1,500 EUR)
Hybrid setup – flexible work from home policy with 2-3 days per week working from the office
Remote working policy - allows employees to work abroad for up to three months per year in a country of their choice (applicable upon passing probation and limited to Europe)
2 big company events per year with smaller events and team building activities happening throughout the year
Weekly catering at the office
Free Fruit & Drinks at the office
Mental Health Support
Online e-learning with iGaming specific topics and material

About Greentube

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience. As Greentube’s biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly-skilled work force, a reputable regulatory framework, low costs, and strict approach to responsible gaming. The country’s regulatory bodies have set benchmarks in the gaming industry.

Greentube Malta Limited
Birkirkara, Malta
www.greentube.com

Pippa Attard
Senior Talent Acquisition Specialist

Shakuntala Shukla
Team Leader Customer Service DE