Customer Support Agent - German Market
- Greentube Malta Ltd.
- Birkirkara BKR
- Customer service, hotline
At Greentube Malta, we’re always on the lookout for top talent, and right now, we’re searching for a German Customer Service Agent to join our team. If you’re a people person who understands the value of delivering outstanding customer experiences, this could be the perfect opportunity for you.
Interested? We’d love to hear from you!
Your tasks
- Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries.
- Assist players through email, live chat and inbound phone calls.
- Provide our customers with the best level of service.
- Provide technical support with common problems such as cookies, browsers and updates.
- Report customer issues to the team leader and relevant internal departments where applicable.
- Acquire a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino.
- Provide explanations to customers about our product/site/policies.
- Keep up to date with new information/procedures.
- Support and guide customers with all requests and escalate and follow up where necessary.
- Ensure quality assurance, KPI’s and SLA’s are met.
- Respond to player comments on our social media channels.
- Work with a dynamic team, for a support office open 365 days per year, including weekends and public holidays. Work is scheduled on a shift basis.
Your profile
- C1 level or higher in both written and spoken German and English is mandatory.
- Previous experience in a customer service or support role.
- Ability to communicate clearly, empathetically, and professionally with customers across various channels (e.g., chat, email, phone).
- Very good PC skills are essential, including fast and accurate typing.
- Confident navigating and using a range of digital tools, such as CRM platforms, ticketing systems, and internal communication tools.
- Willingness and ability to work in a shift-based environment, including weekends and public holidays.
Our offer
- Hybrid Work Model - Enjoy a thoughtfully designed hybrid work model that offers flexibility while encouraging meaningful in-office collaboration, connection, and team engagement.
- €1,500 Annual Personal Development & Training Package - Grow your career with a dedicated personal development budget and access to specialized training programs. At Greentube Malta, we provide the tools, knowledge, and support to help you achieve your professional goals.
- €300 Wellness & Home Office Allowance - Invest in what helps you feel and work your best. Whether that’s gym memberships, fitness classes or equipment, or lifestyle-focused options like prescription glasses, noise-cancelling earplugs, or relaxing spa massages.
- Comprehensive Private Health Insurance - Stay covered with comprehensive private health insurance, including dental care and regular eye check-ups, giving you peace of mind and support for your overall well-being.
- Weekly Office Lunch & Kitchen Perks - Enjoy a complimentary weekly office lunch with your teammates, plus access to fully stocked kitchens on both floors with fresh fruit, snacks, drinks, and everything you need to prepare fresh meals. It’s the perfect way to connect, recharge, and share moments together at the office.
- Exciting Company Events & Team Building - Regular team-building activities and twice-yearly company events bring us together. From Bingo & Bubbles, Karaoke, FIFA, and board games to high-energy summer events filled with sunshine, great food, fun challenges, and unforgettable moments with the team.
- Mental Health Support - Your well-being comes first. Receive vouchers for up to 6 sessions per year with one of Malta’s top counseling centres, covering individual, couples, family therapy, or even child-minding support.
- On-Site Parking - Enjoy the convenience of dedicated on-site parking at our office. No stress, no searching, just drive in and get started with your day!
About Greentube Malta
Birkirkara, Malta
www.greentube.com
- Pippa Attard
- Senior Talent Acquisition Specialist
