Customer Support Agent - Italian Market

Here at Greentube Malta we are always on the lookout for the best talent out there and we're now on the hunt for an Italian speaking Customer Service Agent to join the team! If you're a people person and understand the importance of providing excellent customer service - this might be just the perfect role for you.

Sounds interesting? We want to hear from you!

Your tasks

Respond promptly to incoming communication with a high level of service ensuring player satisfaction, and handling of all general enquiries.
Assisting players through email, live chat and inbound phone calls.
Providing our players with the best level of service.
Provide technical support with common problems such as cookies, browsers and updates.
Report player issues to the team leader and relevant internal departments where applicable.
Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino.
Provide explanations to players about our product/site/policies.
Keep up to date with new information/procedures.
Supporting and guiding players with all requests and escalating and following up where necessary.
Ensure quality assurance, KPI’s and SLA’s are met.
Working with a dynamic team, for a support office open 365 days per year.
Support primarily on weekends and public holidays.
Work is scheduled on shift basis.
Responding to player comments on our social media channels.

Your profile

High level of customer service skills and good communication skills.
Excellent computer skills and good knowledge of internet and mobile apps.
A proven team player factor with a ‘can do’ attitude.
Experience in iGaming or a keen interest in casino and sportsbook would be advantageous.
Very good level of English and a native level of written and spoken Italian (at a native or near native level).

Our offer

Private Health Insurance, including dental & eye check ups.
300 EUR Wellness/Working from Home Allowance.
Allocated Personal Development budget per year (1,500 EUR).
Hybrid setup – flexible work from home policy with 2-3 days per week working from the office.
Remote working policy - allows employees to work abroad for up to three months per year in a country of their choice (applicable upon passing probation and limited to Europe).
2 big company events per year with smaller events and team building activities happening throughout the year.
Weekly catering at the office.
Free Fruit & Drinks at the office.
Mental Health Counseling/Therapy Support.
Online e-learning with iGaming specific topics and material.

About Greentube Malta

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience.

As Greentube’s biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly-skilled work force, a reputable regulatory framework, low costs, and strict approach to responsible gaming. The country’s regulatory bodies have set benchmarks in the gaming industry.

Greentube Malta Limited
Birkirkara, Malta
www.greentube.com