Customer Support Agent - Italian Market
- Greentube Malta Ltd.
- Birkirkara BKR
- Presence / Mobile
- Work experience
- Customer service, hotline
- Fulltime
- Unlimited
At Greentube Malta, we’re always searching for top talent and we’re currently looking for Customer Service Agents to join our Italian team! If you’re a people-oriented individual who understands the value of delivering outstanding customer support, this could be the ideal opportunity for you.
Interested? We’d love to hear from you!
Your tasks
- Respond promptly to incoming communication, delivering a high level of service to ensure player satisfaction and handling all general enquiries.
- Assist players via email, live chat, and inbound phone calls.
- Provide our players with the highest level of customer service.
- Offer technical support for common issues such as cookies, browser settings, and updates.
- Report player issues to the team leader and relevant internal departments where applicable.
- Acquire a good understanding and knowledge of our products, including slot games, sports betting, casino, and live casino.
- Provide clear explanations to players regarding our products, website, and policies.
- Stay up to date with new information and procedures.
- Support and guide players with all requests, escalating and following up when necessary.
- Ensure quality assurance standards, KPIs, and SLAs are met.
- Work within a dynamic team in a support office open 365 days a year.
- Provide support primarily on weekends and public holidays.
- Work according to a scheduled shift rotation.
- Respond to player comments on our social media channels.
Your profile
- Native or near-native level of Italian, both written and spoken.
- Business-level fluency in English, both written and spoken.
- A genuine passion for delivering outstanding customer service, with experience supporting customers online via phone, email, or live chat considered a strong advantage.
- Strong communication skills.
- Experience in iGaming, or a keen interest in casino and sportsbook, is an advantage.
- Excellent computer skills and strong knowledge of internet and mobile applications.
- A proven team player with a positive, “can-do” attitude.
Our offer
- Hybrid Work Model - Enjoy a thoughtfully designed hybrid work model that offers flexibility while encouraging meaningful in-office collaboration, connection, and team engagement.
- €1,500 Annual Personal Development & Training Package - Grow your career with a dedicated personal development budget and access to specialized training programs. At Greentube Malta, we provide the tools, knowledge, and support to help you achieve your professional goals.
- €300 Wellness & Home Office Allowance - Invest in what helps you feel and work your best. Whether that’s gym memberships, fitness classes or equipment, or lifestyle-focused options like prescription glasses, noise-cancelling earplugs, or relaxing spa massages.
- Comprehensive Private Health Insurance - Stay covered with comprehensive private health insurance, including dental care and regular eye check-ups, giving you peace of mind and support for your overall well-being.
- Weekly Office Lunch & Kitchen Perks - Enjoy a complimentary weekly office lunch with your teammates, plus access to fully stocked kitchens on both floors with fresh fruit, snacks, drinks, and everything you need to prepare fresh meals. It’s the perfect way to connect, recharge, and share moments together at the office.
- Exciting Company Events & Team Building - Regular team-building activities and twice-yearly company events bring us together. From Bingo & Bubbles, Karaoke, FIFA, and board games to high-energy summer events filled with sunshine, great food, fun challenges, and unforgettable moments with the team.
- Mental Health Support - Your well-being comes first. Receive vouchers for up to 6 sessions per year with one of Malta’s top counseling centres, covering individual, couples, family therapy, or even child-minding support.
- On-Site Parking - Enjoy the convenience of dedicated on-site parking at our office. No stress, no searching, just drive in and get started with your day!
About Greentube Malta
Birkirkara, Malta
www.greentube.com
- Pippa Attard
- Senior Talent Acquisition Specialist
