Customer Support Agent - UK Market

Greentube Malta Ltd.
Birkirkara BKR

Presence / Mobile
Junior, Career start
Customer service, hotline

Customer Support Agent - UK Market, 1. image

Here at Greentube Malta we are always on the lookout for the best talent out there and we're now on the hunt for a Customer Service Agent to join our UK Market team! If you're a people person and understand the importance of providing excellent customer service, this might be just the perfect role for you. Sounds interesting? We want to hear from you!

Your tasks

Respond promptly to incoming communication with a high level of service ensuring player satisfaction, and handling of all general enquiries
Assist players through email, live chat and inbound phone calls
Provide our players with the best level of service
Provide technical support with common problems such as cookies, browsers and updates
Report player issues to the team leader and relevant internal departments where applicable
Acquire a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino
Provide explanations to players about our product/site/policies
Keep up to date with new information/procedures
Support and guide players with all requests and escalating and following up where necessary
Respond to player comments on our social media channels
Ensure quality assurance, KPI’s and SLA’s are met
Work with a dynamic team, for a support office open 365 days per year (Work is scheduled on a shift basis including weekends and public holidays)

Your profile

Native or near native level of English, both written and spoken
High level of customer service skills and good communication skills
Experience in iGaming or a keen interest in casino and sportsbook would be advantageous
Excellent computer skills and good knowledge of internet and mobile apps
A proven team player factor with a ‘can do’ attitude

Our offer

Comprehensive Private Health Insurance - Enjoy full health coverage, including dental care and regular eye check-ups, to keep you in top shape.
€300 Wellness & Home Office Allowance - Invest in your well-being or create the perfect work-from-home setup.
€1,500 Annual Personal Development Budget - Advance your career with courses, certifications, and training of your choice.
Hybrid Work Model - Maintain a healthy work-life balance with 2-3 days per week at the office and the flexibility to work from home the rest of the week.
Work from Anywhere in Europe - After passing probation, enjoy the freedom to work remotely for up to three months per year from anywhere in Europe.
Exciting Company Events & Team Building - Twice a year, we host major company events, plus regular team-building activities to keep things fun and engaging.
Weekly Office Lunch - Enjoy a complimentary lunch once a week at the office, sourced from Malta’s best eateries.
Unlimited Fresh Fruit & Drinks - Stay refreshed with a selection of healthy snacks, beverages, coffee, tea, and a fully stocked kitchen—including a cereal bar!
Mental Health Support - Your well-being matters. Receive vouchers for one of Malta's top mental health clinics to support your mental health.
Specialized e-Learning Platform - Gain exclusive access to iGaming-specific courses and training materials to enhance your expertise.
Private on-site parking available for all employees.

About Greentube Malta

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience. As Greentube’s biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly-skilled work force, a reputable regulatory framework, low costs, and strict approach to responsible gaming. The country’s regulatory bodies have set benchmarks in the gaming industry.

Greentube Malta Limited
Birkirkara, Malta
www.greentube.com

Pippa Attard
Senior Talent Acquisition Specialist