Customer Support Agent - UK Market
- Greentube Malta Ltd.
Your tasks
- Respond promptly to incoming communication with a high level of service ensuring player satisfaction, and handling of all general enquiries
- Assisting players through email, live chat and inbound phone calls
- Providing our players with the best level of service
- Provide technical support with common problems such as cookies, browsers and updates
- Report player issues to the team leader and relevant internal departments where applicable
- Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino
- Provide explanations to players about our product/site/policies
- Keep up to date with new information/procedures
- Supporting and guiding players with all requests and escalating and following up where necessary
- Ensure quality assurance, KPI’s and SLA’s are met
- Working with a dynamic team, for a support office open 365 days per year
- Support primarily on weekends and public holidays
- Work is scheduled on shift basis
- Responding to player comments on our social media channels
Your profile
- High level of customer service skills and good communication skills
- Excellent computer skills and good knowledge of internet and mobile apps
- A proven team player factor with a ‘can do’ attitude.
- Experience in iGaming or a keen interest in casino and sportsbook would be advantageous
- Native or near native level of English, both written and spoken
Our offer
- Private Health Insurance, including dental & eye check ups
- 300 EUR Wellness/Working from Home Allowance
- Allocated Personal Development budget per year (1,500 EUR)
- Hybrid setup – flexible work from home policy with 2-3 days per week working from the office
- Remote working policy - allows employees to work abroad for up to three months per year in a country of their choice (applicable upon passing probation and limited to Europe)
- 2 big company events per year with smaller events and team building activities happening throughout the year
- Weekly catering at the office
- Free Fruit & Drinks at the office
- Mental Health Counseling/Therapy Support
- Online e-learning with iGaming specific topics and material
About Greentube Malta
Birkirkara, Malta
www.greentube.com
- Angela Sammut
- Head of HR