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Customer Support Agent (f/m/d)

  • Funstage GmbH
  • Funstage GmbH
  • Presence / Mobile
  • Published: 2025-01-17
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For our subsidiary Funstage, we are currently searching for a Customer Support Agent (f/m/d) who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media.

Your tasks

  • Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries
  • Assisting players through email, live chat and inbound phone calls 
  • Providing our customers with the best level of service
  • Provide technical support with common problems such as cookies, browsers and updates  
  • Report customer issues to the team leader and relevant internal departments where applicable
  • Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino
  • Provide explanations to customers about our product/site/policies
  • Keep up to date with new information/procedures
  • Supporting and guiding customers with all requests and escalating and following up where necessary
  • Ensure quality assurance, KPI’s and SLA’s are met
  • Responding to player comments on our social media channels
  • Working with a dynamic team, for a support office open 365 days per year
  • Support primarily on weekends and public holidays
  • Work is scheduled on shift basis (3 shifts, 08:30-17:00, 11:00-19:30, 12:30-21:00)

Your profile

  • Experience with customer support is an advantage
  • Very good PC-skills (typing and usage of different tools)
  • German writing skills: C1 or higher is mandatory
  • English writing skills: B2 or higher is mandatory
  • Spanish writing skills is a big plus

Our offer

  • Hybrid work model, and a healthy work-life balance culture
  • Training budget to support your personal and professional growth
  • Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQ
  • Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use
  • On-site fitness room, MyClubs app points, along with fun sport- and company events
  • A wide range of local employee discounts, offers, and healthcare benefits
  • We are proud to offer a competitive base salary range of 29.000 - 32.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience

About Funstage

Funstage GmbH, a 100% subsidiary of Greentube GmbH and therefore part of the worldwide operating NOVOMATIC group of companies, is a multiplatform gaming service provider offering synchronous play on mobile apps, social networks and other web-based technologies to gamers around the world. Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community.
 
Funstage GmbH
Wiedner Hauptstraße 94, 1050 Wien
www.funstage.com
 
 
  • Elena Fleischmann
  • Junior Talent Acquisition & Sourcing Specialist