Games Operations Engineer (f/m/d)
- Greentube GmbH
- Wien
- Presence / Mobile
- Fulltime
- Annual salary: 54,000 - 57,000 EUR
- Published: 2024-09-30
Your tasks
- Troubleshoot application problems
- Diagnose and solve games and software related incidents/problems
- Provide exceptional service support to the business
- Provide solution(s)/workaround(s) to incidents and problems
- Contribute to policies, processes and procedures
- Work to SLA thresholds for incidents, requests and problems
- Learn and improve their skills on the systems and technologies we are using
- Contribute to improving the systems we work with
- A proactive approach to implementing smaller tools to support time-consuming monotone tasks
Your profile
- Min. of 2 years of solid work experience in software support
- Experience with SQL querying
- Experience with API troubleshooting
- Experience with release management
- Experience with documentation related work
- Experience with a ticketing system
- Experience with a knowledge management system
- Knowledgeable in one+ programming language
- Very good communication skills and a passion for helping people
- Very good knowledge of English, both spoken and written
- Stress-resistant
- Self-driven
- Willing to continuously develop and learn
Our offer
- Flexible working hours, hybrid work model, and a healthy work-life balance culture
- Training budget to support your personal and professional growth
- Daily fresh fruits, a wide selection of teas, fair trade coffee, and an in-house canteen at our Vienna HQ
- Subsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal use
- On-site fitness room, MyClubs app points, and recreational activities, along with fun company events
- A wide range of local employee discounts, offers, and healthcare benefits
About Greentube
Wiedner Hauptstraße 94, 1050 Wien
www.greentube.com
- Irina Kashina
- Talent Acquisition & Sourcing Specialist