IT Service Desk Agent
- Greentube Technologies RS d.o.o. Beograd
Your tasks
- Provide first-line technical support to on-site users, serving as the initial point of contact for all inquiries
- Record incidents accurately and promptly in the designated ITSM tool (e.g., ServiceNow)
- Investigate and diagnose reported incidents, researching potential solutions
- Accurately categorize and prioritize incidents based on urgency and impact
- Manage the incident lifecycle, ensuring timely updates, resolution, and closure
- Escalate complex or unresolved issues to the Team Leader or designated support team
- Assist with user onboarding and training for new software or hardware implementations within the local office
- Collaborate with the team or department to maintain an accurate inventory of IT equipment within the local office
- Be aware of and report any security concerns related to IT equipment in the local office
- Stay updated on emerging technologies and best practices, and share knowledge with colleagues when appropriate
- Maintain a professional and helpful demeanour, providing excellent customer service to all users through clear and concise communication
Your profile
- Completed training in the IT field (e.g. IT apprenticeship, HTL) or comparable qualifications
- 2+ year of professional experience in IT support or a comparable position
- Good understanding of computer systems, mobile devices, and other tech products
- Customer-oriented with excellent communication skills
- MS Windows System Support experience
- Good interpersonal communication
- Teamwork skills
- High willingness to learn
- Hands-on mentality
- Proficiency in English
About Greentube Technologies RS
- Sonja Mitrovic
- HR & Office Manager
- +381605803712
